Return and Refund Policy

Last updated: [01/01/2024]

Thank you for choosing Golden Sands Travels. We value your business and want to ensure your satisfaction with our services. Please read this policy carefully before making any reservations.

Cancellations and Refunds:

Booking Cancellations:

All booking cancellations must be made in writing and sent to [email protected].

Cancellation fees may apply, and they vary based on the type of reservation and the timing of the cancellation.

For specific cancellation fees, please refer to the terms and conditions provided during the booking process.

Refund Eligibility:

Refunds are subject to the terms and conditions outlined in our booking agreements.

In cases of eligible refunds, the refund amount will be credited to the original payment method used during the booking.

Non-Refundable Services:

Some services or special offers may be non-refundable. Please check the terms associated with each specific offer.

Modification and Rescheduling:

Modification Requests:

Requests for modifications to bookings may be accommodated based on availability and are subject to additional charges.


No-shows will be considered as cancellations, and the relevant cancellation fees will apply.

Exceptions and Special Circumstances:

Force Majeure:

In the event of unforeseen circumstances, such as natural disasters or political unrest, we reserve the right to modify or cancel bookings. In such cases, we will work with affected customers to find suitable alternatives or provide refunds as appropriate.

Travel Insurance:

We strongly recommend purchasing travel insurance to cover unforeseen events that may affect your travel plans.

Contact Information:

If you have any questions about our Return and Refund Policy, please contact us at [email protected].

Changes to this Policy:

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for choosing Golden Sands Travels for your travel needs.

Golden Sands Travels
22/A/1/1, Weera Mawatha, Depanama, Pannipitiya, Sri Lanka.
[email protected]
+94 71 643 2602